Customer Service & Administrative Executive - Lampung

Join Central Mega Kencana as a Customer Service & Administrative Executive in Lampung and play a pivotal role in driving customer satisfaction and operational excellence. This position offers a unique opportunity to blend sales expertise with administrative support, leveraging tools like Microsoft Office Suite and CRM systems to streamline operations and enhance customer interactions.

At Central Mega Kencana, we are committed to delivering exceptional service and fostering a culture of continuous improvement. As a Customer Service & Administrative Executive, you will be at the heart of our operations, handling customer inquiries, managing administrative tasks, and contributing to our overall business growth. This role is perfect for someone looking to make a tangible impact in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Manage administrative tasks, including data entry, document processing, and record-keeping.
• Coordinate with various departments to streamline operations and improve efficiency.
• Utilize CRM systems and Microsoft Office Suite to manage customer interactions and administrative tasks.
• Assist in sales activities, including lead generation and follow-ups.
• Participate in team meetings and contribute to the development of operational procedures.
• Monitor and report on key performance indicators to ensure operational excellence.
• Maintain a high level of professionalism and confidentiality in all interactions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 2 years of experience in customer service or administrative roles.
• Proficient in using Microsoft Office Suite and CRM systems.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with sales processes and techniques.
• Knowledge of Indonesian language and culture.
• Willingness to travel within Lampung as required.

🛠️ Keahlian

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